Privacy Policy and Cookie Policy

We, Morari Transport GmbH ("Morari Transport"), take the protection of your personal data seriously. This privacy policy informs you as a visitor of the Morari Transport websites, or as a user of the Imperial Drive app or other services (together "Morari Transport Services") which of your personal data is processed and for what purpose. Our services are not aimed at minors.

The controller for the processing of data within the meaning of the GDPR is: Morari Transport GmbH Feurigstrasse 59, 10827 Berlin, Germany

E-Mail: contact@imperial-drive.de

You can contact our data protection department regarding privacy matters at: contact@imperial-drive.de

Morari Transport uses appropriate technical and organizational security measures (such as TLS encryption) to protect your data during transfer between your device and our servers.

When using our website or the Imperial Drive app for information purposes, we collect "surf data" automatically: IP address, date/time, browser type, and files accessed. This is used to maintain technical connections, improve our services, and prevent cyberattacks.

We use cookies to provide essential features (login, language) and, with your consent, for analytical and marketing purposes. You can manage your preferences via the Consent Management Tool in our app or website.

When using the Imperial Drive app, we may access additional data such as device manufacturer, model, and operating system.

• Push Notifications: You will only receive these if you have granted permission on your device.
• Location Data: The app may request access to your GPS location to facilitate easy pickup and accurate routing.

We may use tools like Facebook Connect to allow you to log in to your Imperial Drive account easily. We also use Google and Facebook marketing tools to show you relevant advertising, provided you have given your explicit consent.

When you register or book a ride via Imperial Drive, we process:

• Master Data: Name, address, password.
• Contact Data: Phone number, e-mail.
• Ride Data: Pickup/destination locations, flight numbers, special requests.
• Payment Data: Stored securely via certified payment providers.

We share necessary data with the Transportation Service Provider (TSP) so they can perform the ride. If the ride is outside the EU, data may be transmitted internationally to fulfill the contract.

All bookings are paid via credit/debit card or mobile wallets (e.g., PayPal, Apple Pay).

• We use PCI DSS-certified payment providers.
• Morari Transport does not store full credit card details on its own servers.
• We may use external fraud prevention services to ensure payment security.

If you contact us via e-mail, chat (Intercom/Messenger), or phone, we store the data to handle your inquiry. We may use external tools to manage customer support efficiently.

If you have booked a ride or signed up for our newsletter, we may send you updates about our services. You can unsubscribe at any time using the link in the e-mail or by contacting us.

Under the GDPR, you have the right to:

1. Access your data.
2. Rectify inaccurate data.
3. Erasure (Right to be forgotten).
4. Restrict processing.
5. Object to processing based on legitimate interests.
6. Data Portability.
7. Withdraw consent at any time.
8. Lodge a complaint with a supervisory authority.

Automated decisions are only used in exceptional cases, such as preventing fraudulent bookings if a previous payment failed under suspicious circumstances.

We erase personal data as soon as the legal basis for processing lapses (e.g., when the purpose is fulfilled and tax/commercial retention periods of 6–10 years have expired).

Morari Transport GmbH ("Morari Transport") uses cookies, pixels, and similar technologies (e.g., tags or web beacons) within our websites and the Imperial Drive app. These are small files stored on your device that allow us to recognize you, improve functionality, and collect usage information.

Session Cookies: Automatically deleted after you close your browser.

Permanent Cookies: Stored on your device between sessions to recognize you upon your return.

First-Party Cookies: Set directly by Morari Transport.

Third-Party Cookies: Set by partners (e.g., analytics providers or advertising networks).

The legal basis for processing personal data via cookies is Art. 6 Paragraph 1 lit. a (consent) and lit. f GDPR (legitimate interest). We use essential cookies to ensure the security and basic functionality of the Imperial Drive services. For analytical and marketing cookies, we request your explicit consent via our Consent Management Platform.

You can prevent the storage of cookies or delete existing ones via your browser settings at any time. Please note that disabling essential cookies may limit the functionality of the Imperial Drive app (e.g., login issues or language settings not saving).

Essential Services (Required for basic operation)

• Google Tag Manager: Used to manage website tags and tracking scripts centrally.
• Usercentrics: Our Consent Management Platform (CMP) to store your privacy preferences.
• Intercom: A messaging platform that allows us to provide real-time customer support to you.
• reCAPTCHA: A security service that verifies if data is entered by a human to prevent automated fraud.
• Braze: Used for managing transactional communications and campaign messaging.

Functional Services (To improve user experience)

• Cloudflare: Enhances security and speeds up loading times via a Content Delivery Network (CDN).
• Amazon Web Services (AWS): Cloud computing infrastructure for hosting our services.
• Google Fonts / Fontawesome: Used to display high-quality icons and typography consistently across devices.
• Trustpilot: A review service used to collect feedback to improve our transportation services.

Analytics & Marketing (Used only with your consent)

• Google Analytics: Measures user behavior and "ROI" of our advertising efforts.
• Facebook Pixel: Tracks interactions after a user clicks on a Meta (Facebook/Instagram) ad to measure conversions.
• Google Ads (Remarketing & Conversion Tracking): Allows us to show targeted ads to users who have previously visited our site or used the Imperial Drive app.
• LinkedIn Insight Tag: Used for conversion tracking and professional retargeting.
• Hotjar: Analyzes user behavior (e.g., where you click or scroll) to help us optimize the app interface.
• TikTok Advertising: Used to reach audiences on the TikTok platform and measure ad performance.
• AppsFlyer: A mobile analytics platform used to attribute app installs to specific marketing campaigns.

Some of our service providers (e.g., Google, Meta, Amazon) are based in the United States. For these transfers, we rely on the EU-U.S. Data Privacy Framework or Standard Contractual Clauses to ensure your data is protected according to European standards.